A study of job satisfaction and organizational commitment of executive officers in the civil service

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A study of job satisfaction and organizational commitment of executive officers in the civil service

 

Author: Go, Sik-pun
Title: A study of job satisfaction and organizational commitment of executive officers in the civil service
Degree: M.B.A.
Year: 2002
Subject: Hong Kong Polytechnic University -- Dissertations
Government executives -- China -- Hong Kong
Civil service -- China -- Hong Kong -- Case studies
Organizational commitment -- China -- Hong Kong -- Case studies
Job satisfaction
Department: Dept. of Management
Pages: 70, [29] leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1637799
URI: http://theses.lib.polyu.edu.hk/handle/200/1153
Abstract: A reduction of starting salaries and fringe benefits to the new recruits as part of the Civil Service Reform raises the concern on the Government's ability to retain staff. Literature review ascertains the relationship between job satisfaction and organizational commitment, and turnover intentions. As a starting point for further studies, this research examines the job satisfaction and organizational commitments of the serving Executive Officers enjoying the old package. An analysis of 254 questionnaires returned has supported that the serving Executive Officers are generally satisfied with their jobs, in particular pay and security. They are committed to the Government more by the high cost of leaving than emotional attachment. Most demographic variables being studied are found to associate with satisfaction and commitment, but do not have strong predicting power. Instead, three attitudinal variables: perceived fairness of last performance appraisal; attitude towards Civil Service Reform; and evaluation of the Government's performance do have much stronger predicting power. With the close relationship among all aspects of job satisfaction and the lower cost of leaving, the reform measures would probably adversely affect the turnover intentions. To increase or at least maintain the job satisfaction and organizational commitment of Executive Officers, it is recommended that system transparency should be enhanced and a survey on job satisfaction and organizational commitment should be conducted on a regular basis.

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