An investigation of the effectiveness on Performance Assessment Scoring System (PASS)

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An investigation of the effectiveness on Performance Assessment Scoring System (PASS)

 

Author: Lai, Wing-yiu Anthony
Title: An investigation of the effectiveness on Performance Assessment Scoring System (PASS)
Year: 1999
Subject: Contractors' operations -- China -- Hong Kong -- Evaluation
Construction industry -- China -- Hong Kong -- Quality control
Quality assurance -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Institute of Textiles and Clothing
Pages: x, 98, [17] leaves : ill. (some col.) ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1483434
URI: http://theses.lib.polyu.edu.hk/handle/200/1229
Abstract: From August 1991, a performance appraisal system, namely Performance Assessment Scoring System (PASS), has been introduced by the Hong Kong Housing Authority (HKHA) to record the performance of building contractors engaged in the Authority's contracts (Construction Review 1991). Based on the PASS Manual 1997 Edition, PASS assesses the quality performance of contractor in various aspects, such as output quality, site safety, site management & progress and outstanding work during the maintenance period. Assessment is made by the in-house own project team of the concerned projects and score are given to reflect the performance of contractors according to the degree of compliance to the predetermined standard. The PASS score will be used to decide whether or not to promote or downgrade a company and also to award preferential tendering opportunities (Construction Review 1991). The aim of this appraisal system is to provide a fair means of comparing the performance of individual contractors (Construction Review 1991). The process of PASS seems to be detection oriented and summative in nature, which mainly focuses on identifying substandard works for remedy and measuring the contractors' performance for administrative purposes, i.e. for promotion or downgrade the tendering opportunities. However, Deming (1986) asserted that judging performance for administrative purposes is not the concept of performance appraisal itself, and fosters competition, causing greatest consternation, not cooperation. One of the key element, 'developing' in the performance appraisal process as defined by Carroll and Schneir (1982) is missing. 'Developing' is the key concept for continuous improvement, which is one of the key elements to achieve total quality (Frye et al.1996). This study aims to investigate the possibilities to provide an improvement changes to the PASS process with an aim to increase its effectiveness. Questionnaires are therefore sent to the middle managerial staff of the HKHA's listed building contractors to explore their perceptions on the following areas: (1) To adopt third party assessment so as to enhance objectivity during the appraisal process; (2) To adopt a formative use of PASS score for development purposes, rather than for ranking tendering opportunities; (3) The methods to introduce 'development' proposal in PASS, such as provision of training and any specific subsidies for formulating and implementing an improvement plan. The results of this survey have led to the development of a process improvement model (to adopt the plan-do-check-act cycle) for continuously improving contractors' performance.

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