Towards a situational BPR model : from readiness assessment to implementation

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Towards a situational BPR model : from readiness assessment to implementation

 

Author: Sha, Ching-yue Clara
Title: Towards a situational BPR model : from readiness assessment to implementation
Year: 2000
Subject: Reengineering (Management)
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Computing
Pages: vi, 120 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1539522
URI: http://theses.lib.polyu.edu.hk/handle/200/1365
Abstract: BPR is a term coined in 1990 and quickly became a topic of significant concern in the field of Information Technology (IT) which has been known as the enabler of change as well as success. A lot of researchers had been undertaken by various researchers in identifying guidelines and checklists for organizations to assess BPR readiness, as well as the different BPR strategies adopted. However, no direct linkage has been established between these readiness levels and the strategies identified. To facilitate organizations to have higher chance of success in their BPR attempts, the author tried to propose a situational BPR model by establishing a strategy pattern for organizations at different readiness levels. Following an in-depth literature review, three key dimensions to assess the BPR readiness level of an organization and four different BPR strategies were identified. Survey, by means of questionnaire, has been conducted to collect empirical data to identify pattern on the adoption of BPR strategies in organizations with different BPR readiness levels. The questionnaire, which has been put on web, was sent out to some importing/exporting organizations in Hong Kong by mail and email. Based on the data gathered from the 30% respond rate, it was found that there could be 8 different BPR readiness levels, and a situational BPR model was then proposed for reference of organization in planning and implementing BRP projects at different readiness levels.

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