TQM implementation : with a focus on leadership (cultural impact)

Pao Yue-kong Library Electronic Theses Database

TQM implementation : with a focus on leadership (cultural impact)

 

Author: Sham, Cheuk-wing
Title: TQM implementation : with a focus on leadership (cultural impact)
Degree: M.B.A.
Year: 1999
Subject: Total quality management
Leadership
Corporate culture
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: v, 54, [39] leaves : ill. ; 31 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1471892
URI: http://theses.lib.polyu.edu.hk/handle/200/1428
Abstract: TQM is a management philosophy. Many organizations in the world are choosing it after it has been successful in Japan. However failure cases were more than successful ones in the pass decade. In this report, the relationship between leadership, shared quality values, and implementation of TQM would be studied. After investigating into the Eveready Group, the relationship between perception of top management leadership style and staff attitudes in TQM implementation was uncovered. The importance of shared quality value was also confirmed. For successful TQM implementation, top management should reduce the value gap through broadcasting of Mission or Quality Statement. However, the most important thing is "walk the talk". Top management should show their confidence through their actions, commitment, and leadership. Otherwise it had better to do nothing. Lastly, do not expect too high. TQM is a long-term process that benefits cannot be obtained within one or two years.

Files in this item

Files Size Format
b14718923.pdf 4.137Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

     

Quick Search

Browse

More Information