Improving quality system through organisational change & development : a case study

Pao Yue-kong Library Electronic Theses Database

Improving quality system through organisational change & development : a case study


Author: Ng, Kwok-hung
Title: Improving quality system through organisational change & development : a case study
Degree: M.Sc.
Year: 1997
Subject: Total quality management
ISO 9000 Series Standards
Manufactures -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Pages: iv, 142 leaves : ill. ; 30 cm
Language: English
InnoPac Record:
Abstract: To survive, QUALITY is the main issue and critical factor in Hong Kong manufacturing industry. To be competitive, continuous quality improvement is almost a must. To achieve continuous quality improvement, a company should have a well-maintained and self-developed quality system. Many companies in Hong Kong have implemented quality systems based on ISO 9000. Hundreds of companies are ISO 9000 certified companies. However, only a few of them can maintain and develop their quality systems. Reaching Total Quality Management seems to be a dream. Failure to maintain and develop the quality system has many reasons. Among these, there are two main reasons. The first is management implementing quality system for marketing purpose instead of quality improvement. The second is organisational problems affecting the maintainence and development of quality system. This study aims to design a methodology using organisational change and development concepts to maintain and develop a quality management system based on ISO 9000. By means of a case study of a company, the importance of organisation factors --- appropriate managerial style and teamwork, affecting the maintainence and development of quality system based on ISO 9000, was demonstrated. A survey method involving the use of questionnaires was used to analyse the company. Three different types of questionnaires were sent to the top management, middle management & staff and operation employees of the selected company. The questionnaires were designed such that they could be used to reveal the organisation change and development --- managerial style and teamwork, needed by a company to maintain and develop its quality system. Finally, a methodology based on the concepts of managerial style and teamwork is introduced. The methodology provides a basic framework to maintain and develop quality system using ISO 9000. The approach used in the methodology considers within a long term effort, the achievement through mature interpersonal relationships which are integrated with the purposes of the organisation. Such approach eliminates organisation factors affecting the maintainence and development of quality system.

Files in this item

Files Size Format
b12504658.pdf 4.436Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.


Quick Search


More Information