Workplace aggression and coping responses : the moderating effects of personality characteristics

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Workplace aggression and coping responses : the moderating effects of personality characteristics


Author: Chan, Choi-ngan Silver
Title: Workplace aggression and coping responses : the moderating effects of personality characteristics
Degree: M.Sc.
Year: 1999
Subject: Aggressiveness -- China -- Hong Kong
Violence in the workplace -- China -- Hong Kong
Organizational behavior -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: ix, 108, [8] leaves : ill. ; 30 cm
Language: English
InnoPac Record:
Abstract: The present study investigates the relationships between six forms of workplace aggression experience and five types of coping responses. The former includes verbal abuse, deliberate actions to annoy/irritate, physical harm, sexual harassment, emotional outbursts and property damage/ theft while the latter includes avoidance, expressive, nervous/anxious, cognitive and self-destructive forms of coping responses. To further explore the possible relationships, interactions of six kinds of personality characteristics were tested as moderators between workplace aggression and coping responses. The source of aggression was also put into a regression equation to test if it can predict any coping responses of the victims. The proposed model developed for testing was a quantitative one. A sample of 209 employees of all levels from both private and public organizations were selected to test thirteen hypotheses, of which eleven were supported. Further, results revealed that four forms of workplace aggression experiences serve as significant predictors of coping. Personality characteristics do emerge as moderators of the relationships between workplace aggression experiences and coping responses. Findings also showed that aggressive behaviours from co-workers can predict all five types of coping responses. This study serves as a bridge to fill the gap of scarce findings on the relationships between workplace aggression experiences and subsequent behavioural reactions or responses. It also provides insights to the human resources practitioners that there are potential threats hidden in working environment if the victims cannot cope with aggression from perpetrators effectively and openly. In addition, personality characteristics of victims are also decisive in the coping process. Remedies such as providing proper counselling sessions and crisis management training courses can help to alleviate the pressures from these negative experiences.

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