Leadership behavior : supervisor and subordinates communication pattern in family service centre

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Leadership behavior : supervisor and subordinates communication pattern in family service centre

 

Author: Lam, Yuet-ying
Title: Leadership behavior : supervisor and subordinates communication pattern in family service centre
Degree: M.A.
Year: 1997
Subject: Family social work
Leadership
Interpersonal communication
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Applied Social Studies
Pages: iii, 106, [15] leaves ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1405378
URI: http://theses.lib.polyu.edu.hk/handle/200/1739
Abstract: Leadership is important to influence people to finish task effectively. By the influencing process, communication is existed to process and transmit information. The family service centre conducted family counselling is full of communication. The pattern between leadership and communication is a mirror to reflect the leader's effectiveness to lead the subordinates. In this organizational process, some situational variables, i.e. the task characteristics and subordinates characteristics will impact the communication. The study borrowed the framework of path-goal theory to identify the perceived leadership behavior of casework supervisor and examine the communication pattern between supervisor and subordinates. The effect of contextual variables on communication pattern is also covered. 30 caseworker had completed the self-administer questionnaires to measure the leadership behavior of their supervisors. The leadership behavior included two dimensions, i.e. consideration and initiating structure. Six interviews with 3 groups of caseworkers were conducted to explore the communication pattern in family service centre. Each group composed a new worker and an experienced worker who came from the same centre. Most of the respondents agreed that their supervisors had behaved considerate. Generally, the agreement on leader consideration was greater than the initiating structure. The supervisors were especially weak in planning. In the communication pattern, there was no difference with different leadership style. Most of the communication flew to the horizontal level. The colleague system became the source of information and support rather than source from supervisors. The communication pattern was affected by the task characteristics in terms of task complexity and the subordinates characteristics (working experience). Implications on the family counselling service is discussed.

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