Quality assurance and the building industry : the introduction of ISO 9000 to the building industry in Hong Kong

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Quality assurance and the building industry : the introduction of ISO 9000 to the building industry in Hong Kong

 

Author: Leung, Wai-tak John
Title: Quality assurance and the building industry : the introduction of ISO 9000 to the building industry in Hong Kong
Degree: M.B.A.
Year: 1993
Subject: Construction industry -- Quality control
Construction industry -- China -- Hong Kong
Quality control -- Standards
Hong Kong Polytechnic -- Dissertations
Department: Dept. of Management
Pages: vii, 123 leaves ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1150963
URI: http://theses.lib.polyu.edu.hk/handle/200/1746
Abstract: The Hong Kong Housing Authority in response to the housing quality problems and to support the Government's Quality Awareness Campaign in 1990, has made the decision to improve the quality of public housing. In April 1990, it published requirements for New Works Contractors requiring them to obtain the ISO 9000 Certification by Mar 31, 1993 and contractors without the ISO 9000 Certification will not be allowed to tender any public housing projects. At the time of writing this report, there is only one building contractor that has successfully obtained the ISO 9002 Certification, and thus the Housing Authority will be facing the problem of having only a few building contractors that are eligible to tender the new housing projects. The questionnaire survey reveals that the majority of the building contractors are in the process of applying the certification and most of them indicate that the certification deadline is too short. Insufficient quality assurance system implementation practice, lack of company-wide support of the quality system, the quality system is operating with the existing management system rather than being integrated and the quality assurance department tends to be given the sole responsibility for developing the quality system are some of the main reasons that many building contractors fail to obtain the ISO 9000 Certification. In order to overcome the implementation problems, selected senior staff shall be properly trained in the art of audit, the experience of contractors in implementing the quality system should be shared among the contractors and model documents should be prepared and published to cover the elements of ISO 9000 Standards.

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