A study of word processing skills acquired by students in a Hong Kong hotel training school

Pao Yue-kong Library Electronic Theses Database

A study of word processing skills acquired by students in a Hong Kong hotel training school


Author: Chu, Chi-ming
Title: A study of word processing skills acquired by students in a Hong Kong hotel training school
Degree: M.Sc.
Year: 2001
Subject: Hospitality industry
Word processing -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
School of Hotel and Tourism Management
Pages: x, 97, [13] leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1565033
URI: http://theses.lib.polyu.edu.hk/handle/200/1759
Abstract: The Hong Kong hotel and tourism industry makes significant contributions to the overall economy. Many people are working in the hotels and the related industries, and the demand for competent staff is huge. There are many hotel training schools in Hong Kong, and they cater for different levels of students. Prior research has shown that the skills acquired by hotel school graduates do not satisfy the needs of employers (Cheung & Law, 1999). The purpose of this study was to find out the basic computer knowledge, measured by word processing skills, that has been acquired by the students of a hotel training school in Hong Kong (hereafter named School A).Computer knowledge is essential to the development of the economy. Data were collected by questionnaires returned by 188 students of a hotel training school in Hong Kong. The students were asked about their word processing competence in six categories. These six categories were: creating a document; editing a document; using advanced formatting features; creating a table; formatting a long document; and creating a mail merge. Students were found to be unfamiliar with such advanced word processing skills as formatting a long document and creating a mail merge. The findings indicated that significant differences in word processing skills existed between demographic variables such as gender, educational level, and courses attended currently. Recommendations and future research topics are suggested.

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