A study of organizational citizenship behavior in dimensions of organizational commitment, perceived organizational support and job satisfactionin a government works department

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A study of organizational citizenship behavior in dimensions of organizational commitment, perceived organizational support and job satisfactionin a government works department

 

Author: Lam, Man-tim John
Title: A study of organizational citizenship behavior in dimensions of organizational commitment, perceived organizational support and job satisfactionin a government works department
Degree: M.Sc.
Year: 1999
Subject: Hong Kong (China). Works Dept. -- Employees
Organizational behavior -- China -- Hong Kong
Organizational commitment -- China -- Hong Kong
Job satisfaction -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: v, 69 leaves : ill. ; 31 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1488514
URI: http://theses.lib.polyu.edu.hk/handle/200/1791
Abstract: A study of two separate forms of Organizational Citizenship Behavior (OCB), one for individual (OCBI) and the other for the organization (OCBO) in dimensions of three organizational commitment components, perceived organizational support and job satisfaction and its nine facets on employees working in a Government Works Department was conducted. It is aimed at to find how and to what extent those dimensions affect OCB. The results of the study indicated that affective commitment and perceived organizational support were the significant predicators of OCBI. On the other hand, affective commitment, perceived organizational support and job satisfaction were the significant predictors of OCBO. Among the three forms of commitment, only affective commitment showed predicting power of OCB. Also, in considering the nine facets of job satisfaction, coworker and nature of work were the significant predictors of OCBI and; pay and nature of work were the significant predictors of OCBO. Moreover, managerial implication to the study of OCB is discussed and future research is suggested.

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