A study of post training stage in hotels in Hangzhou, China

Pao Yue-kong Library Electronic Theses Database

A study of post training stage in hotels in Hangzhou, China

 

Author: Du, Jie
Title: A study of post training stage in hotels in Hangzhou, China
Degree: M.Sc.
Year: 2004
Subject: Hong Kong Polytechnic University -- Dissertations
Hotels -- Employees -- Training of -- China -- Hangzhou -- Case studies
Department: School of Hotel and Tourism Management
Pages: x, 72 leaves : ill. (some col.) ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1780992
URI: http://theses.lib.polyu.edu.hk/handle/200/1836
Abstract: The purpose of this dissertation is to identify the factors affecting training effectiveness during the post training stage; to investigate the relationship between the identified factors and training effectiveness during the post training stage; to investigate the relationship between the training effectiveness and job satisfaction and turnover intention. Based on the survey of 191 usable questionnaires, SPSS was undertaken to analyze the pertinent factors and the relevant relationships. The research model was established after a review of the applicable literature and the responses of focus groups. The research demonstrated that superior support, incentives and resources played a positive role in improving the training effectiveness in the post training stage. The effectiveness of the post training stage was further improved by additional follow up training, the presence of role models, and a good department atmosphere. These factors strongly facilitated the transfer of learning, as did the praise and reward of good performance. All these measures should be used to improve the training effectiveness in the post training stage, Training effectiveness was positively related to job satisfaction and negatively related to turnover.

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