Effects of role juggling, unexpected juggling and perceived task characteristics on work stress and mood states of medical sales representative by using experience sampling methodology

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Effects of role juggling, unexpected juggling and perceived task characteristics on work stress and mood states of medical sales representative by using experience sampling methodology

 

Author: Ng, Shiu-kwan
Title: Effects of role juggling, unexpected juggling and perceived task characteristics on work stress and mood states of medical sales representative by using experience sampling methodology
Degree: M.Sc.
Year: 1999
Subject: Medical instruments and apparatus industry -- China -- Hong Kong -- Employees -- Job stress
Medical instruments and apparatus industry -- China -- Hong Kong -- Employees -- Psychology
Sales personnel -- Job stress -- China -- Hong Kong
Sales personnel -- China -- Hong Kong -- Psychology
Role conflict
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: viii, 90 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1460555
URI: http://theses.lib.polyu.edu.hk/handle/200/1979
Abstract: The objective of this dissertation is to investigate the effects of role juggling, unexpected juggling and task characteristics on work stress and mood states of first-line medical sales representatives. A survey was conducted by using experience sampling methodology (ESM) for the investigation of eight first-line medical sales representatives. The subjects were required to fill out the experience sampling diary six times a day for a two-week period. This is the first empirical research to apply the ESM for collecting information of first-line medical sales representatives in Hong Kong. After this study, three mood factors (negative affect, positive affect and rest) were identified for the subjects. Refer to Watson's & Tellegen's two-factor model on affect, negative affect can be classified to be high negative affect, and positive affect can be classified to be high positive affect. Rest includes mostly low positive and negative affects. The mixing of some neutral or opposite affect in the factors may be due to the difficulties of subjects to discriminate between the different mood items. Especially, the two-factor model construction is based on the Western culture, whether the same value and mood system can be directly transfer to Chinese is still a question. Significant lag effects were found in those mood factors-positive affect, rest only, negative affect was not significant enough. This finding is quite different from previous studies (Williams' and Alligers', 1994; Cheung, 1997), where the spillover of unpleasant moods over time was stronger than that of pleasant moods. When facing juggling situation, medical sales representatives' degree of negative affect would increase, but their degree of rest would decrease. Positive affect would not show any significant difference during juggling occasions. However, when there was unexpected juggling, then negative affect and rest mood states all show significant changes. Where negative affect would increase in level, but rest would decrease in level. Regard to perceived task characteristics, negative affect and positive affect were related to the same set of perceived task characteristics-perceived control, enjoyment and rush in time, but they were going in the opposite direction. Where higher perceived control and enjoyment would lead to lower negative affect but higher positive affect; higher perceived rush in time would lead to higher negative affect but lower positive affect. Rest was related to perceived challenging and skill level. Where higher perceived challenges would lead to lower rest, higher perceived skill level would lead to higher rest mood. Juggling was insignificantly related to work stress, but unexpected juggling would lead to higher work stress level. Work stress was found to increase with higher perceived challenge and rush in time, but it would decrease with lower control and enjoyment.

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