Implementation of total quality management (TQM) in project-based companies in Hong Kong

Pao Yue-kong Library Electronic Theses Database

Implementation of total quality management (TQM) in project-based companies in Hong Kong

 

Author: Fung, Wing-chiu
Title: Implementation of total quality management (TQM) in project-based companies in Hong Kong
Degree: M.B.A.
Year: 1999
Subject: Total quality management -- China -- Hong Kong
Project management -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: xii, 132, [18] leaves : ill. (some col.) ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1469481
URI: http://theses.lib.polyu.edu.hk/handle/200/2043
Abstract: Project works are found commonplace in today's business environment and successes of projects are considered crucial to the performance or even survival of the companies. Total Quality Management (TQM) being a customer-focus philosophy is contended to be a supportive foundation necessary for successful implementation of Project Management (PM). Results of this empirical data survey indicate that companies implementing PM extensively more likely to have a TQM environment in place. Multiple regression on TQM, PM and project success revealed a significant relationship but the strength of the relationship could not be ascertained due to a R-square of less than 0.35. However, the results suggest that TQM and PM can suppress the adverse effects coming from external factors. As a by-product of the survey, it also found that TQM and PM are not widely adopted in the respondents' companies of this research project. Mechanistic approaches emphasize on time, cost and conformance to specifications are still the dominant mode of Project Management practices being adopted in those companies. The findings of this research study also indicate that TQM in Hong Kong is still at an embryonic stage. The companies have the desire for better quality, but they are not able to make the 'change' happened through implementation of TQM. The human resource issues such as team building, training, reward systems are generally not getting adequate attention. In the sense that TQM is people-dependent, possibility of implementing TQM successfully in those companies would be quite remote. The findings also revealed that ISO-certified companies or Non-ISO-certified companies were not significantly different in degree of existence of a TQM environment, such as continuous improvement and team work. Since TQM was found to be significantly related to project success, the appropriateness of using ISO9000 certification as a criterion for pre-qualifying the suppliers/contractors is questionable. Lastly, the research also found that External Partnering, a TQM attribute, and Project Scope Development, a PM Practice, have significant impact on project success of the respondents' companies under consideration. Companies that want to accomplish their projects successfully should put more emphasis on these two aspects.

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