Service quality in retail banking : a comparative study

Pao Yue-kong Library Electronic Theses Database

Service quality in retail banking : a comparative study

 

Author: Weerakoon, Mekala Kumari
Title: Service quality in retail banking : a comparative study
Degree: M.Phil.
Year: 1999
Subject: Banks and banking -- China -- Hong Kong -- Quality control
Banks and banking -- Customer services -- China -- Hong Kong
Consumer satisfaction -- China -- Hong Kong
Consumer behavior -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Business Studies
Pages: 276 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1489860
URI: http://theses.lib.polyu.edu.hk/handle/200/2058
Abstract: Nil

Files in this item

Files Size Format
b14898603.pdf 8.941Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

     

Quick Search

Browse

More Information