Implementing total quality management in Hong Kong

Pao Yue-kong Library Electronic Theses Database

Implementing total quality management in Hong Kong

 

Author: Hui, Janet Po-chun
Title: Implementing total quality management in Hong Kong
Degree: M.B.A.
Year: 1995
Subject: Total quality management -- China -- Hong Kong
Quality assurance -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: v, 77 leaves ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1398021
URI: http://theses.lib.polyu.edu.hk/handle/200/207
Abstract: One of the most important challenges facing Hong Kong organisations in the 1990s is the growing demand for high-quality products in all major markets. Moreover, the anticipated growing trend of requiring companies to have the ISO 9000 quality assurance system accreditation will become the specifications of world trade. Subsequent to these challenges, the level of awareness of Total Quality Management ( TQM ) has increased considerably over the last few years in Hong Kong. Although it is world-wide understood that TQM is a way of managing organisations to improve their overall effectiveness. However, there is limited information available to organisations as to what are the key elements of TQM that influence the implementation process. Organisations may differ in their approach to TQM This research study is conducted to examine the key success factors of TQM adoption which are evaluated against the practical experience of TQM adoption in Hong Kong organisations. The evaluation of the practical experience is performed through an in-depth interview to be conducted with a selected range of Hong Kong organisations. The results obtained from the survey illustrate that the implementation of the TQM process is one of the most complex projects that an organisation can undertake. In general, the survey results illustrated that there is a lack of an effective way of many Hong Kong organisations to measure the needs of customers; the participation rate of departments in quality programme and the company-wide involvement in quality improvement are still low; organisations are obviously less adaptable to democratic ways of management i.e. businesses are less receptive to workers' opinions in setting up quality goals for employees; statistical control methods to production have more widely applied in manufacturing sector than servicing sector. The survey results also revealed that the requirement of ISO certify as part of specification has driven organisations to implement a formal system for quality management. Although some of the interviewed organisations have not convinced with the benefits resulted from the ISO implementation, however, most of them are convinced of the applicability and the necessity of a formal accredited quality system and believed that it may lead to TQM adoption. Obviously, there are many areas where improvements can be made to the quality movements in Hong Kong. Since quality management consultants are relied on leading organisations to have quality system adopted, consultants and industry leaders together need to strengthen their knowledge in developing an quality fostered management strategy ; and the formation of an association for quality consultants may also be the further movements of quality such that it will serve a platform for organisations and consultants to establish network to share their experiences, and to help each other to sort out their difficulties. The closer working relationships between business and the academic institutions have to be improved such that the TQM - related training relevance to the requirements of business can be provided to assist organisations understand better about TQM.

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