A pilot study on the job satisfaction of healthcare assistants and their performance in Shatin Hospital and Kowloon Hospital

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A pilot study on the job satisfaction of healthcare assistants and their performance in Shatin Hospital and Kowloon Hospital

 

Author: Chan, M. Y. Linda
Title: A pilot study on the job satisfaction of healthcare assistants and their performance in Shatin Hospital and Kowloon Hospital
Degree: M.Sc.
Year: 2000
Subject: Medical personnel -- Job satisfaction -- China -- Hong Kong
Nurses -- Job satisfaction -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Nursing and Health Sciences
Pages: vii, 72 leaves ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1527678
URI: http://theses.lib.polyu.edu.hk/handle/200/2074
Abstract: The purpose of this study is to evaluate the job satisfaction of healthcare assistants and to explore ways to improve their performance and the collaborative relationship with nurses. The framework of the Job Satisfaction Scale is modified from a job feeling exercise which is based on Hackman and Oldham's Job Characteristics Model. Five core job dimensions identified as skill variety, task significance, autonomy and feedback were assessed. The Job Satisfaction Scale was validated and used to measure the job satisfaction of healthcare assistants in Shatin Hospital and Kowloon Hospital. The validated 22-items of the Job Satisfaction Scale was found to have good content validity (CVI=0.81) and reliability (ICC ranged from 0.51 to 0.76, N=19). The translated Chinese version was found to have good internal consistency (alpha=0.67 to 0.91, N=19). The Task Performance Checklist was used to evaluate the satisfaction of healthcare assistants and nurses on the performance of healthcare assistants. The 20-items of the Task Performance Checklist was found to have good reliability (ICC=0.75, N=19 for healthcare assistants; ICC=0.83, N=14 for nurses) and good internal consistency (alpha=0.88, N=19 for healthcare assistants; alpha=0.87, N=14 for nurses). A convenience sampling of 67 healthcare assistants and 105 staff nurses were invited to participate and return the questionnaires after completion in Shatin Hospital and Kowloon Hospital. The results showed that the healthcare assistants had good job satisfaction in both hospitals. Healthcare assistants in Shatin Hospital had higher satisfaction level on their performance than those in Kowloon Hospital. However, nurses had lower satisfaction level on healthcare assistants' performance especially those tasks required special skills such as taking blood pressure, and recording patient's intake and output. It is interesting to find out that those nurses had difficulty to work with healthcare assistants were not satisfied with their performance. Moreover, enrolled nurses had lower satisfaction level when compared with other ranks. The discrepancy of satisfaction between healthcare assistants and nurses revealed that they had different expectations and constraints. Suggestions were given to enhance job satisfaction of healthcare assistants and promote the collaborative relationship between them.

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