The impact of third party logistics performance on user logistics and export performance : an empirical study

Pao Yue-kong Library Electronic Theses Database

The impact of third party logistics performance on user logistics and export performance : an empirical study

 

Author: Wong, Siu-ki Helen
Title: The impact of third party logistics performance on user logistics and export performance : an empirical study
Year: 2004
Subject: Hong Kong Polytechnic University -- Dissertations
Business logistics
Department: Graduate School of Business
Dept. of Logistics
Pages: 62 leaves ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1793849
URI: http://theses.lib.polyu.edu.hk/handle/200/2108
Abstract: The concept of third party logistics has generated considerable interest in many parts of the world during the past decade. It involves outsourcing of logistics activities that have been traditionally performed within a company to an external service provider; the results and benefits associated with this have also been widely discussed in many studies. This paper examines the impact of third party logistics performance on user logistics and export performance in the context of Hong Kong. Research hypotheses are tested by mail survey data collected from a sample of Hong Kong exporters. Results identify delivery and service performance as well as pricing of third party logistics provider as positive factors with direct impact on user logistics performance. It is further found that provider's delivery and service performance, quality of delivery and user logistics performance contribute positively to the achievement of user's export goals and objectives. When comparing user export performance with major competitors, third party logistics delivery and service performance is found to be the only factor with positive relationship. This research suggests that in order to improve company competitiveness, logistics users should focus more on monitoring delivery and service performance, quality of delivery and pricing factor of providers. On the other hand, third party logistics providers should pay extra effort in strengthening their performances in these areas. They are also advised to focus primarily on traditional operation activities during the initial stage of business co-operation with customer; provision of customized supplementary services should be deferred until there is close collaboration between two companies.

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