Developing IS/IT strategies for the Government of Hong Kong Special Administration Region

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Developing IS/IT strategies for the Government of Hong Kong Special Administration Region

 

Author: Wong, Leung-wai
Title: Developing IS/IT strategies for the Government of Hong Kong Special Administration Region
Degree: M.B.A.
Year: 1999
Subject: Civil service -- China -- Hong Kong
Information technology -- China -- Hong Kong
Reengineering (Management) -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: ix, 104, [13] leaves ; 31 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1471889
URI: http://theses.lib.polyu.edu.hk/handle/200/2245
Abstract: This is a descriptive survey research/exploratory research project. There are two major objectives for this research project. The first objective is to study the feasibility of widely adopting infromation technology in the Government of HKSAR in order to improve the performance of civil services, for example, to streamline current working procedures and to reduce the occurrence of human mistakes by means of information technology. The second objective is to recommend IS/IT strategies (e.g., use of IS/IT in process re-engineering and adoption of EDS/EDI approach) for the Government of HKSAR to promote effective use of information technology in all government departments, and to promote IS/IT development in Hong Kong. The report begins with the background information such as information technology and business, application areas of information technology and advantages gained by adopting information technology in business. The need of IS/IT strategies in the government of HKSAR, the importance of IS/IT strategies and the IS/IT strategic planning process are then discussed. Afterwards, the IS/IT environment in Hong Kong is strategically analyzed(SWOT analysis). Strategic choices including the application of IS/IT in process re-engineering, electronic date interchange/electronic date sharing, and outsourcing strategy are theoretically presentes. Lastly, the survey results are analyzed and presented in tabular format. For instance, the survey results show that most respondents support the adoption of business process re-engineering in government departments with the help of IT, the use of electronic data interchange / electronic data sharing approach and the provision of electronic services as the strategies for improving the quality of civil services. Past researches indicate that outsourcing of IS/IT services is beneficial to the government. However, a high portion (82%) of respondents disagree with these past findings, and more than 56% of respondents raise their objections to the use of outsourcing strategy in the government of HKSAR. Besides, most respondents share the same view that the government of HKSAR should take more active roles with regard to the development of IS/IT in Hong Kong. Recommendations and conclusions are given at the end of this report and they are based on the strategic analysis of IS/IT environment in Hong Kong, past academic researches, as well as the survey results of this project and my past working experiences. For example, the government of HKSAR is recommended to take other factors (such as motivation factor, quality factor and cost factor) into consideration before the decision of contracting out information technology services is made. To conclude, long term IS/IT strategies are necessary for the government of HKSAR to improve the productivity and quality of civil services, as well as to promote IS/IT development in Hong Kong.

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