Factors influencing a successful software quality management system : a conceptual model and an empirical analysis

Pao Yue-kong Library Electronic Theses Database

Factors influencing a successful software quality management system : a conceptual model and an empirical analysis

 

Author: Lim, Sum Wayne Dale
Title: Factors influencing a successful software quality management system : a conceptual model and an empirical analysis
Degree: M.B.A.
Year: 1997
Subject: Computer software -- Quality control
Software engineering
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: x, 118 p. : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1410653
URI: http://theses.lib.polyu.edu.hk/handle/200/2280
Abstract: With the fast development of information technology (IT) , the number of software products increases exponentially. Organisations that cannot take advantage of the growing opportunities provided by IT are likely to slip behind in the competitive business world. Since IT is so critical to the growth or competitiveness of the business, effort has been spent to ensure the software products developed conforming to the requirements. In order to maintain the software quality, different ideas or methodologies have been proposed by the quality gurus. Based on the literature review, sixteen critical success factors of a software quality management system (SQMS) were identified. A survey was conducted among the practitioners in Hong Kong information technology industry to measure their perceptions on the critical success factors of a SQMS. The results were analysed using Principal Component Analysis (PCA) and LInear Structural RELationships (LISREL). As a result of PCA, four dimensions of critical success factors of a SQMS were identified namely: organisational and management commitment, quality planning and support, software process management and quality settings and culture. A research model depicts the relationships among the dimensions was proposed for further analysis. LISREL was conducted to evaluate the proposed model. The relationships among those dimensions contributed to an effective and efficient software quality management system were found. The organisational and management commitment has a strong influence on quality planning and support, software process management and quality settings and culture. Quality planning and support has a direct relationship to software process management and quality settings and culture, but not as strong as organisational and management commitment. Software process management also has a direct influence on quality settings and culture.

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