Effectiveness of outsourcing domestic and transportation services in public hospitals in Hong Kong

Pao Yue-kong Library Electronic Theses Database

Effectiveness of outsourcing domestic and transportation services in public hospitals in Hong Kong


Author: Wong, Chi-cheong Daniel
Title: Effectiveness of outsourcing domestic and transportation services in public hospitals in Hong Kong
Year: 2000
Subject: Public hospitals -- China -- Hong Kong
Contracting out -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Building Services Engineering
Pages: vi, 86, [22] leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1524924
URI: http://theses.lib.polyu.edu.hk/handle/200/2344
Abstract: This research describes an investigation on the effectiveness of outsourcing domestic and transportation (D&T) services, this is one of the facility functions in public hospitals that such an initiative could focus on mainly for cost reduction, greater management freedom and quality. The literature review identifies the growth of contracting out in the United State of America and the Western Europe and it was found that contracting out in the public sector were mostly emerged from increasing financial constraint and dissatisfaction of services. It is believed that the lack of competition and increasing salary has made public services delivery more expensive. The public sector reform of the HKSAR government, generally follows the similar footstep as the Western countries, this introduces contracting out as a measure to reduce cost, enhance efficiency as well as contain staff growth. Interviews were carried out to collect empirical data and information from five public hospitals. The cost effectiveness and the impact of outsourcing on quality of D&T services were examined. The structured interview enables the study of motives, feelings and ideas towards outsourcing ot D&T services in public hospitals. The research revealed that there is a general consensus that outsourcing of D&T services is more cost effective when compare with the in-house services. The outsourced services are of consistent quality. The perceived saving by outsourcing is around 30% which is found to be affirmative. This is regarded as the norm by public hospitals. The quest for cost reduction by outsourcing of D&T services is noticed in the study. The finding of this research support the hypothesis, that is, outsourcing of D&T services is more cost effective and of a consistent quality. Disposal of existing manpower, future growth of competitive service providers and the Hospital Authority's corporate objective in this respect are factors affecting the success of outsourcing of D&T service as perceived by public hospitals.

Files in this item

Files Size Format
b15249244.pdf 4.330Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.


Quick Search


More Information