A study of human resources issues in the Macau hotel industry

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A study of human resources issues in the Macau hotel industry


Author: Wu, Sao-iong
Title: A study of human resources issues in the Macau hotel industry
Degree: M.Sc.
Year: 2007
Subject: Hong Kong Polytechnic University -- Dissertations.
Hospitality industry -- China -- Macau (Special Administrative Region)
Hotels -- Employees -- Supply and demand -- China -- Macau (Special Administrative Region)
Department: School of Hotel and Tourism Management
Pages: viii, 142 leaves : ill. ; 30 cm.
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b2166825
URI: http://theses.lib.polyu.edu.hk/handle/200/2360
Abstract: The liberalization of the gaming industry has had a profound impact on Macau's entire community. A great number of jobs have been created by the new casinos and hotels. However, the problem of manpower shortages has been hurting the local industries. With rising employee turnover rate, more and more small and medium enterprises had been unable to cope with the upsurge of salary to retain employees and consequently have been forced to close. The very profitable casinos have been able to attract candidates with higher salaries. The hotel and other industries have not been so lucky. They have not been successful in attracting new entrants nor in retaining the existing workforce. The purpose of this study, therefore, was to identify the causes for the imbalance between the supply and demand of manpower in hotel industry. Personal interviews were arranged with four different interest groups, including students, government officials, human resources professionals and casino trainees. Questionnaires were then distributed to each group to gather their opinions and different points of views. A number of possible causes for the manpower shortage have been identified from the literature review and personal interview survey.. Among the reasons are: 1. The substantial increase of jobs available, especially in the gaming industry. 2. The remuneration offered by the gaming industry is considerably higher than that of the hotel industry. 3. The hotel industry has a difficult time in allocating the right people to the right position due to poor management and the comparatively unattractive image of hotel industry. 4. The government policy of importing labor is a hindrance. The strict protection for casino dealers in addition to the complicated import labor regulation and procedures have placed a large burden to the hotel industry. Recommendations have been made to the hotel managers, government, educational sector and the Macau Hotel Association for long term planning to sustain the development of hotel industry. These include: 1. Upgrading the management skills of the middle to upper level of managers in the hotel industry as well as the technological systems to be in line with international standards. 2. Promoting the image of the hotel industry, increasing the average remuneration package and improving career prospects. 3. Enhancing the job matching systems with related government departments. 4. Removing the barriers relating to the government policy of importing labor.

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