Study of the regular intake system in family services centre : integrating the concepts of solution-focused brief therapy to enhance intake effectiveness

Pao Yue-kong Library Electronic Theses Database

Study of the regular intake system in family services centre : integrating the concepts of solution-focused brief therapy to enhance intake effectiveness

 

Author: Lee, Yuen-fong
Title: Study of the regular intake system in family services centre : integrating the concepts of solution-focused brief therapy to enhance intake effectiveness
Degree: M.A.
Year: 2002
Subject: Hong Kong Polytechnic University -- Dissertations
Family services -- China -- Hong Kong
Department: Dept. of Applied Social Sciences
Pages: v, 63 leaves ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1643185
URI: http://theses.lib.polyu.edu.hk/handle/200/2370
Abstract: In the past, caseworker in family services centre used to take turns performing the intake duties. In response to the need to enhance the service quality and efficiency, regular intake system was put forward by the Social Welfare Department in June 1999. Under the new system, the second most senior Assistant Social Welfare Officer of each centre is assigned to perform the intake duties. As one of the regular intake workers, I observed that the traditional intake work is pathologically oriented which concentrates on exploring and assessing clients' problems. Accordingly, it fails to offer solution yardsticks to both the clients and the social workers. In antithetic to this deficit working approach, solution-focused brief therapy is found to be helpful to initiate change as it concentrates on identifying solutions instead of problems. This practice-based project is aimed at studying the applicability of solution-focused brief therapy at intake level. It is expected that the intervention can encourage clients getting into solution constructions within the intake session and enhance effective case planning for caseworkers who may take responsibility for the case at a later time. Based on the statistics of the FSC intake cases, six cases from the two major clienteles - single-parent families and juvenile behavioral problems - were chosen for study. Concepts of solution-focused brief therapy were applied in working with these clients at intake level. Throughout the intake sessions, clients were encouraged to define their problems in solvable ways and motivated them to take an active role in solution construction. From the practice observation and feedback of colleagues in the focused interview, it was determined that the concepts of solution-focused brief therapy was applicable to intake work. However, the therapy should be adopted with modification regarding the cultural differences and clients' unique intellectual functioning. Besides, it was observed that different theoretical orientations among social workers might also affect their choice of therapy in the intervention. Faced with a heavy workload, social workers must devise ways to enhance the efficacy of service delivery. By moving from a deficit-focused to a competence-based model, it is expected that clients' dependency of prolonged therapy could be reduced. Therefore, it is worthwhile to conduct future research studies on the applicability of the solution-focused brief therapy on other clienteles and service units with different systems.

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