Empirical study of balanced framework for business reengineering in context of public utilities in Hong Kong

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Empirical study of balanced framework for business reengineering in context of public utilities in Hong Kong


Author: Lee, Kin-shing Anthony
Title: Empirical study of balanced framework for business reengineering in context of public utilities in Hong Kong
Degree: M.B.A.
Year: 1999
Subject: Public utilities -- China -- Hong Kong -- Management
Reengineering (Management) -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: x, 102, [26] leaves : ill. (some col.) ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1492562
URI: http://theses.lib.polyu.edu.hk/handle/200/2621
Abstract: The rapidity with which the concept of business process reengineering (BPR) has been introduced and adopted by many organizations over the world in the last few years has been nothing short of incredible. Many theories have been developed to examine factors which affect the success of reengineering and its relationship with organizational performance. Recent research studies have shown us that the idea of fit may provide useful explanation of business reengineering success. Various theoretical frameworks were proposed by different researchers and scholars such as Huizing, Koster & Bouman (1997); Guha & Teng (1997),and Grover & Kettinger (1995). Some of these new frameworks were developed from the traditional theories in strategic management such as the "7-S" model of Waterman, Peters and Philips in 1980s. The purpose of this research project is to investigate the applicability of the theoretical framework of three ideal archetypes of changes in reengineering postulated by Huizing, Koster and Bouman (1997) in the context of public utilities in Hong Kong. The research results showed that only one out of four organizations followed the archetype of change patterns and achieved a relatively higher degree of reengineering success. The other organizations displayed mismatch with the ideal type of change patterns and exhibited a lesser degree of performance gains in reengineering efforts. Furthermore, this study also demonstrates that the performance improvement achieved by the change efforts are negatively correlated to the number of misfits. That is, the reengineering success will generally be reduced if the distance of deviation between the actual patterns and ideal type patterns increases. As a result, it is concluded that the hypothesis of the research question cannot be rejected although the study is based upon a limited number (160) of samples only. The salient factors which affect the BPR project success in the utilities were explained in the "Conclusions" section. Recommendations were then made which could be implemented by both the best and poorest performers. Direction for future research in this area is also suggested in the last chapter.

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