中國酒店督導員在職培訓現狀 : 以珠江三角洲酒店為例

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中國酒店督導員在職培訓現狀 : 以珠江三角洲酒店為例

 

Author: 張建強
Zhang, Jianqiang
Title: 中國酒店督導員在職培訓現狀 : 以珠江三角洲酒店為例
Zhongguo jiu dian du dao yuan zai zhi pei xun xian zhuang : yi Zhujiang san jiao zhou jiu dian wei li
Current situation of hotel supervisors' on-the-job training in Mainland China : cases of hotels in the Pearl River Delta
Degree: M.Sc.
Year: 2002
Subject: Hong Kong Polytechnic University -- Dissertations
Hotels -- China -- Pearl River Delta -- Employees -- In-service training
Department: School of Hotel and Tourism Management
Pages: ix, 64 leaves ; 30 cm
Language: Chinese
InnoPac Record: http://library.polyu.edu.hk/record=b1643144
URI: http://theses.lib.polyu.edu.hk/handle/200/2668
Abstract: China's World Trade Organization (WTO) membership, Beijing successful bid for Olympic Games and West development all push the development of the Chinese hotel industry, and at the same time they intensify the existing tense competition. This kind of competition is in essence that of quality of the employees and supervisors in particular. The practical way to increase their quality is to do effective on-the-job training. This thesis, first surveys the present situation of the training of 100 hotels within the Pearl River Delta, their successful experience and heavy lessons, then analyses their training motive, contents, methods and results based on the theory and methodology of domestic and foreign researchers in this field, focusing on the discussion of the reasons why they failed on-the-job training .On the basis of the above analysis and discussion the author formulates his own theoretical model and lists over ten practical and effective training methods, which has some reference value and raises some important implications for the hotel industry development in China and its developing West and international hotel groups that have entered or will enter Chinese hotel market and do effective on-the-job training.

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