To explore the relationship between Chinese culture and staff involvement of total quality management in local human service organization

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To explore the relationship between Chinese culture and staff involvement of total quality management in local human service organization

 

Author: Li, Chi-hung
Title: To explore the relationship between Chinese culture and staff involvement of total quality management in local human service organization
Degree: M.A.
Year: 1998
Subject: Human services personnel -- China -- Hong Kong
Total quality management -- China -- Hong Kong
Corporate culture -- China -- Hong Kong
Chinese -- China -- Hong Kong
Organizational behavior -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Applied Social Studies
Pages: viii, 95 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1446556
URI: http://theses.lib.polyu.edu.hk/handle/200/268
Abstract: Total Quality Management (TQM) has become a new management paradigm in increasing number of human service organizations in Hong Kong in responding to the Subvention Review by Social Welfare Department. From the experience of implementation of TQM of the investigated organization, the researcher tried to find out some relationship between Chinese Culture and Staff Involvement, one of the vital pillars of Total Quality Management (TQM). The research was conducted in two rehabilitation service units of a human service organization. The service units included a day activity and a hostel. This was an ideal setting for study because there were inter-departmental as well as inter-service units activities. In the service units, TQM has been used as management paradigm for two years. In the study, the researcher used nine cultural value indicators coming from the Model of Headship of Westwood & Chan, and the researcher also derived four elements of Staff Involvement to formulate a conceptual map for the study. In studying on social settings such as culture and various kinds of behavior, the qualitative method for research is better and suitable. After the study, it was found that the relationship between Chinese Culture and Staff Involvement of TQM to a significant extent was incompatible. However, there was an evidence of achieving of improvements. These improvements might reveal some areas that allowed compatibility appearing in their relationship. Finally, the researcher made a trial to propose a preliminary CHINA model with the purpose to illustrate the possibility of compatibility between the cultural values and the elements of Staff Involvement.

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