Quality culture for total quality management : assessment on ABC company

Pao Yue-kong Library Electronic Theses Database

Quality culture for total quality management : assessment on ABC company

 

Author: Pang, Lai-ngar Hosanna
Title: Quality culture for total quality management : assessment on ABC company
Year: 2004
Subject: Hong Kong Polytechnic University -- Dissertations
Total quality management -- China -- Hong Kong -- Case studies
Department: Graduate School of Business
Pages: 82 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1772723
URI: http://theses.lib.polyu.edu.hk/handle/200/2854
Abstract: Quality culture has been increasingly concerned on its support to Total Quality Management (TQM) adoption and sustentation. In order to reap the benefit and competitive advantage through TQM implementation, today's organizations should shred the spot light on instituting the right quality culture. This research reviews the key concepts from literature on the required quality culture factors that are essential for successful TQM implementation. An instrument for measuring the presence of quality culture in terms of quality culture concept and behavior was developed. An empirical study using the instrument was conducted to a service company in Hong Kong. How the results help to locate areas for improvement in quality culture is demonstrated. It serves as a useful demonstration for those companies either planning or wanting to sustain the implementation of TQM paradigm by means of culture alignment in their companies

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