Strategic quality management system for building services field

Pao Yue-kong Library Electronic Theses Database

Strategic quality management system for building services field

 

Author: Leung, Siu-hung Simon
Title: Strategic quality management system for building services field
Degree: M.Sc.
Year: 2001
Subject: Construction industry -- Quality control
Total quality management
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Institute of Textiles and Clothing
Pages: viii, 102 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1563103
URI: http://theses.lib.polyu.edu.hk/handle/200/2899
Abstract: This dissertation is firstly to review the current and analyze the problems of the quality management system being used in the Building Services (BS) field. The BS field includes both BS consultants and contractors. Secondly is to find out the missing Total Quality Management (TQM) elements in the current practice of Quality Assurance (QA) system. Interpretation of the ISO changes is therefore an essential part of this dissertation. In order to get a real picture of the current quality system in the BS field, a survey to both BS consultants and contractors, plus interviews is conducted. One of the popular statistical tools, SPSS for MS Windows Release 9.0, is used to analyze the survey results, the crosstabulation and correlation of the major findings, such as number of non-conformities (NCs) and management reviews, number of system and technical audits to NCs and the likes. Finally the dissertation will be ended up with conclusion together with the summary and recommendations to improve the current quality management system towards TQM.

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