An exploratory study on the electronic service delivery scheme : policy formulation and implementation

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An exploratory study on the electronic service delivery scheme : policy formulation and implementation


Author: Wong, Yim-lin
Title: An exploratory study on the electronic service delivery scheme : policy formulation and implementation
Year: 2001
Subject: Electronic data processing -- China -- Hong Kong
Information technology -- China -- Hong KOng
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: vii, 130 leaves : ill. ; 30 cm
Language: English
InnoPac Record:
Abstract: In the mid 1990s, information technology (IT) started to boom. Dot-coms were everywhere and became household names that no cosmopolitan cities could go along without. Governments over the world have been motivating IT business in their countries. Electronic public service has become a popular topic among the administrations. This dissertation will focus on the formation and implementation of an innovation delivery mode of public service in Hong Kong Special Administrative Area (HKSAR) - the Electronic Service Delivery (ESD) Scheme. The Chief Executive, in his very first Policy Address in 1997, outlined his vision for Hong Kong to lead in the information world of tomorrow. A new bureau, the Information Technology and Broadcasting Bureau (ITBB) was set up in the following year, which drew up the "Digital 21 IT Strategy" to enhance and promote Hong Kong to be a leading digital city in the globally connected world of 21st century. The ESD Scheme is a key element of the Strategy. ESD Scheme is an innovative way for the delivery of public services to the community through the Internet 24 hours a day seven days a week at locations convenient to the public. Its objectives, benefits, financial implication, contents, delivery and payments methods are comprehensively introduced. In addition, background with a brief account of the IT policy and history in Hong Kong using the year 1998 as a watershed is included. David Easton's System Model is used to explain the formation of the ESD Scheme. The works by Hogwood and Gunn, and Dutton et al are used to analyze the favourable factors, critical issues and barriers to the implementation of the Scheme. Practically, the HKSAR Government has taken many corresponding actions to address the critical issues and tackle the barriers to ensure effective and successful implementation. At last, recommendations of establishing a coherent public policy framework towards ESD Scheme, strong leadership and guidance from the top management in public agencies in implementing ESD strategies and adding more attractive elements to stimulate usage rate of the Scheme are made.

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