Design and implementation of ASSIST : Automatic Secretary System using Internet and Smart-agent Technologies

Pao Yue-kong Library Electronic Theses Database

Design and implementation of ASSIST : Automatic Secretary System using Internet and Smart-agent Technologies

 

Author: Ho, Sze-kwan Irene
Title: Design and implementation of ASSIST : Automatic Secretary System using Internet and Smart-agent Technologies
Degree: M.Phil.
Year: 2004
Subject: Hong Kong Polytechnic University -- Dissertations
Secretariats -- Automation
Office practice -- Automation
Secretaries
Department: Dept. of Computing
Pages: xi, 163 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1786406
URI: http://theses.lib.polyu.edu.hk/handle/200/3119
Abstract: With the advent of various Internet technologies, it is now feasible and cost-effective to provide secretarial services by electronic means in general and by software agents in particular. This thesis presents an automatic secretary system called ASSIST (Automatic Secretary System using Internet and Smart-agent Technologies). Generally, ASSIST provides basic secretarial services such as meeting scheduling, email management and document management for professionals and executives. Like other electronic secretarial systems, our focus is on the scheduling of meetings. Inspired by other similar systems, the meeting scheduling mechanism basically works as follows. Upon receiving a request, some possible time slots are found based on information about the meeting. The system then sends these time slots to the invitees enquire as to their availability. The meeting can be arranged if a mutually agreed time slot is found. If not, the above process is repeated. In most of the existing systems, an arbitrary number of time slots are used for scheduling purposes. In this thesis, we present two analytical models for calculating the number of suggested time slots so that the average cost of scheduling a meeting can be minimized. Based on the first model, the best number of time slots per scheduling cycle can be determined. As an extension to the first model, the second model is Markov-decision-based, which takes into account the scheduling deadline and other meeting parameters. By using this model, the number of suggested time slots can be varied dynamically. For both models, we have conducted extensive analysis to evaluate their performance. Finally, we have investigated some matching algorithms for finding a common time slot among some proposed time slots. These algorithms are the random matching algorithm, ascending availability matching algorithm, descending availability matching algorithm, simplified ascending availability matching algorithm and simplified descending availability matching algorithm. We have compared the aforementioned algorithms by using computer simulations. It was found that the ascending availability matching algorithm provides the best performance in general in terms of the scheduling cost and the successful rate for finding a time slot.

Files in this item

Files Size Format
b17864069.pdf 4.614Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

     

Quick Search

Browse

More Information