The outsourcing of facility management by a financial institution in Hong Kong : a case study from the customer's perspective

Pao Yue-kong Library Electronic Theses Database

The outsourcing of facility management by a financial institution in Hong Kong : a case study from the customer's perspective

 

Author: Price, Michael Roland
Title: The outsourcing of facility management by a financial institution in Hong Kong : a case study from the customer's perspective
Degree: M.Sc.
Year: 2002
Subject: Hong Kong Polytechnic University -- Dissertations
Financial institutions -- China -- Hong Kong -- Management -- Case studies
Facility management
Contracting out
Department: Multi-disciplinary Studies
Dept. of Building Services Engineering
Pages: 107 leaves : ill. (some col.) ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1656041
URI: http://theses.lib.polyu.edu.hk/handle/200/319
Abstract: Adopting a case study approach, the dissertation examines the effect of facility outsourcing in a financial institution. Reference is made to research into and the experience of similar exercises abroad and in Hong Kong. The area of transaction cost economics is considered as well as culture, cost savings and other process drivers. Detailed qualitative research has been carried out through interviews and supporting user information. The results and findings point to a need for proper planning, preparation, and provision for change management before any such exercise is implemented. The vital importance of trust, staff relations, and cost savings are emphasised.

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