Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | Department of Management | en_US |
| dc.creator | Pak, Wan-kai Andrew | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/3527 | - |
| dc.language | English | en_US |
| dc.publisher | Hong Kong Polytechnic University | - |
| dc.rights | All rights reserved | en_US |
| dc.title | Performance evaluation of the purchasing function : a case study of a local public transport service company | en_US |
| dcterms.abstract | This MBA project paper, besides attempting to fulfil the course requirement, hopes to determine the feasibility and the potential reliability of using customers satisfaction measures as indicators of the performance of the Purchasing Department, and to review options of appraising and formulate an improvement plan for enhancing the performance of the Department. Performance evaluation is more than a function of control that monitors the course to preset objectives and that determines whether actual performance conforms to agreed upon plans. It contributes strategically to an organization in two aspects. Firstly, it provides sustainable competitive superiority by identifying and determining how to respond to changing needs of customers and opportunities in the market. Secondly, by benchmarking, it is a management tool to achieve organization excellence and gain competitive advantage in service performance. A case study method was used to apply the theoretical framework into a real life situation of the Purchasing Department in the MTRC, a large local public transport service company. The programme analysis methodology was employed as a tool to identify and analyse the intended outcomes and activities that produce these outcomes attributes of satisfactory results and factors beyond and within the control of the Purchasing Department. An internal customer survey was carried out to determine how well the Department has been meeting customers' expectations and where and how service performance can be enhanced. Based on the findings, a service improvement plan was formulated as a recommendation to management. | en_US |
| dcterms.extent | ix, 73 leaves : ill. ; 30 cm | en_US |
| dcterms.isPartOf | PolyU Electronic Theses | en_US |
| dcterms.issued | 1994 | en_US |
| dcterms.educationalLevel | All Master | en_US |
| dcterms.educationalLevel | M.B.A. | en_US |
| dcterms.LCSH | Mass Transit Railway Corporation | en_US |
| dcterms.LCSH | Purchasing departments -- Case studies | en_US |
| dcterms.LCSH | Hong Kong Polytechnic -- Dissertations | en_US |
| dcterms.accessRights | restricted access | en_US |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b11524935.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.25 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/3527