An exploratory study of attitude towards outsourcing in the hotel industry in Hong Kong

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An exploratory study of attitude towards outsourcing in the hotel industry in Hong Kong

 

Author: Jiang, Shuhuai
Title: An exploratory study of attitude towards outsourcing in the hotel industry in Hong Kong
Degree: M.Sc.
Year: 2005
Subject: Hong Kong Polytechnic University -- Dissertations
Contracting out -- China -- Hong Kong
Hospitality industry -- China -- Hong Kong
Department: School of Hotel and Tourism Management
Pages: 101 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1818230
URI: http://theses.lib.polyu.edu.hk/handle/200/3534
Abstract: There have been many studies on outsourcing globally, but the similar studies on hotel industry in Hong Kong are hardly found. The objective of this study is to identify the main purposes and leading factors of outsourcing, and investigate the problems in outsourcing. In the research 15 senior managers in Hong Kong hotel industry were interviewed. Through qualitative analysis, it is identified that reducing cost and reducing business operation risk are the main purposes of outsourcing. This study reveals that there are several factors leading outsourcing, such as: competition, the philosophy of hotel management. Some problems also appear in the process of outsourcing, for instance, how to control the service quality and select qualified outside suppliers.

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