| Author: | Jiang, Shuhuai |
| Title: | An exploratory study of attitude towards outsourcing in the hotel industry in Hong Kong |
| Degree: | M.Sc. |
| Year: | 2005 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Contracting out -- China -- Hong Kong Hospitality industry -- China -- Hong Kong |
| Department: | School of Hotel and Tourism Management |
| Pages: | 101 leaves : ill. ; 30 cm |
| Language: | English |
| Abstract: | There have been many studies on outsourcing globally, but the similar studies on hotel industry in Hong Kong are hardly found. The objective of this study is to identify the main purposes and leading factors of outsourcing, and investigate the problems in outsourcing. In the research 15 senior managers in Hong Kong hotel industry were interviewed. Through qualitative analysis, it is identified that reducing cost and reducing business operation risk are the main purposes of outsourcing. This study reveals that there are several factors leading outsourcing, such as: competition, the philosophy of hotel management. Some problems also appear in the process of outsourcing, for instance, how to control the service quality and select qualified outside suppliers. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b18182306.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.92 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/3534