A study of the use of knowledge management systems for leveraging knowledge processes in the Hong Kong public sector

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A study of the use of knowledge management systems for leveraging knowledge processes in the Hong Kong public sector

 

Author: Fung, Lik Alex
Title: A study of the use of knowledge management systems for leveraging knowledge processes in the Hong Kong public sector
Degree: M.Sc.
Year: 2008
Subject: Hong Kong Polytechnic University -- Dissertations.
Knowledge management -- China -- Hong Kong -- Case studies.
Civil service -- China -- Hong Kong -- Case studies.
Management information systems -- China -- Hong Kong -- Case
Department: Dept. of Industrial and Systems Engineering
Pages: xiii, 182 leaves : ill. ; 30 cm.
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b2266189
URI: http://theses.lib.polyu.edu.hk/handle/200/3642
Abstract: Knowledge needs and issues vary in different organizations, depending on their goals, composition and capabilities. Knowledge is always the most critical organizational asset and knowledge management is about having an organization environment that supports the creation, sharing and reuse of knowledge to maximize its organizational effectiveness. In recent years, more and more government departments in Hong Kong are embarking on their KM journey and various types of knowledge management systems have been developed to facilitate different knowledge processes within organizations. In-depth research on the relationships between the use of knowledge management systems and the application of knowledge processes can help the government departments to better leverage the knowledge processes within their work environment. Thus, a research was conducted in the form of a survey with respondents invited from five government departments and one government subvented organization in Hong Kong. The survey has covered areas on knowledge processes, knowledge transfer environment and the utilization of different knowledge management systems for leveraging knowledge processes. In the survey, data were collected through questionnaires and group interview discussions. The data analysis was performed by using a combination of quantitative and qualitative methods. The results of the research have shown that the importance of knowledge creation process is relatively much lower than the other knowledge processes among the survey respondents, while the satisfaction level of certain knowledge processes (e.g. knowledge exchange, knowledge dissemination and knowledge creation) are relatively lower compared with other knowledge processes. A relationship also exists between the use of knowledge management systems and the satisfaction level of knowledge processes. In addition, the findings of the survey have also indicated that a culture for knowledge contribution and sharing should be encouraged among the survey respondents. The survey allows the participating departments or organizations to assess their usages of knowledge management systems. It helps them to understand the degree in which the systems are integrated with their work environment thereby gaining a better understanding of the knowledge transfer behaviors and performances of knowledge processes in their work environment as well as benchmarking these performances against other government departments in Hong Kong. The result of the research allows better understanding of how the use of different knowledge management systems can leverage knowledge processes and identify the potential improvements to better these leverages among the government departments in Hong Kong.

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