Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | Department of Industrial and Systems Engineering | en_US |
| dc.creator | Chan, Wai-chung | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/3679 | - |
| dc.language | English | en_US |
| dc.publisher | Hong Kong Polytechnic University | - |
| dc.rights | All rights reserved | en_US |
| dc.title | A evaluation of logistics management for an Asian customer service | en_US |
| dcterms.abstract | Customers demand fast customer service response for their analytical equipment. Replacement of parts, assemblies and modules is an effective way to minimize repair time, and also minimize the Engineers on-site time making him more available for other customer problems. However, parts shipping time is also a bottleneck that affects service efficiency. This is true in a global market, but this project will analyze only the business in Asia countries. A new virtual warehouse model concept can minimize delivery time and provide a system to manage inventories. Hong Kong is the best location for the virtual warehouse because of its central location in Asia. Federal Express (FedEx) is able to provide a cost effective logistics management system to enhance customer service in Asia by delivering parts to the customers in a shorter time. | en_US |
| dcterms.extent | vi, 80, [20] leaves : ill. ; 30 cm | en_US |
| dcterms.isPartOf | PolyU Electronic Theses | en_US |
| dcterms.issued | 2005 | en_US |
| dcterms.educationalLevel | All Master | en_US |
| dcterms.educationalLevel | M.Sc. | en_US |
| dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | en_US |
| dcterms.LCSH | Business logistics -- Asia -- Management | en_US |
| dcterms.LCSH | Customer services -- Asia -- Management | en_US |
| dcterms.accessRights | restricted access | en_US |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b18138421.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.37 MB | Adobe PDF | View/Open |
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