Evaluating the effectivesness of full-time secretarial training programmes in Hong Kong's technical institutes

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Evaluating the effectivesness of full-time secretarial training programmes in Hong Kong's technical institutes

 

Author: Chan, Pak-chau
Title: Evaluating the effectivesness of full-time secretarial training programmes in Hong Kong's technical institutes
Degree: M.B.A.
Year: 1994
Subject: Secretaries -- Training of -- China -- Hong Kong
Office practice -- Study and teaching -- Evaluation
Technical education -- China -- Hong Kong -- Evaluation
Hong Kong Polytechnic -- Dissertations
Department: Dept. of Management
Pages: x, 79 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1152527
URI: http://theses.lib.polyu.edu.hk/handle/200/3806
Abstract: This research attempted to evaluate the effectiveness of the full-time secretarial training programmes offered by technical institutes in Hong Kong. The theoretical framework were adopted from the four level evaluation model proposed by (Donald Kirkpatrick.) The findings revealed that the effectiveness of the certificate course was much lower than diploma course due to short duration and poor academic abilities of students. The course contents have neglected the importance of computer technology and language communication skills in the present commercial environment. In addition, internal management problems also affected the effectiveness of the training programmes. Hence, recommendations were made against the above problems. Firstly, it should enlarge the further study quotas for certificate course graduates for enrolling in diploma course. Secondly, the course contents should be enriched with more computer and language training including Putonghua so that the graduates can cope with the needs of commercial society. Thirdly, an independent course leader with full power and responsibilities is required to head the existing course committee. Appropriate teaching approaches and teaching loading will be controlled to enhance the effectiveness.

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