Business process reengineering and information technology : a case study

Pao Yue-kong Library Electronic Theses Database

Business process reengineering and information technology : a case study

 

Author: Tam, Tak-on
Title: Business process reengineering and information technology : a case study
Degree: M.Sc.
Year: 2000
Subject: Hong Kong Monetary Authority
Reengineering (Management) -- China -- Hong Kong -- Case studies
Information technology -- China -- Hong Kong -- Case studies
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: vi, 120 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1505766
URI: http://theses.lib.polyu.edu.hk/handle/200/3831
Abstract: Business Process Reengineering (BPR) is a popular recipe in boosting business performance for its ability to bring about quantum leap of improvement. BPR may not necessarily involves Information Technology (IT) but from practical considerations, IT is frequently associated with BPR projects. The business value of IT has been debated for a number of years. Many researchers have proposed various approaches and formula to measure and calculate the value of IT, in terms of productivity, profitability and organizational performance. This research study highlights the work done in the previous years and illustrates with a case study that the traditional analysis of cost and cycle time reduction, and the consumer surplus analysis are practical measures of the value of IT in public sector organization. Moreover, this research study also proposes a conceptual model for measuring the values of information system implementation. Furthermore, this research study also provides a seven-step high level process framework for BPR with IT through own company case study. The steps include (1) State a case for BPR; (2) Establish process objectives; (3) Identify the core process and scope of redesign; (4) Identify and measure the value-added process; (5) Design and develop the new process; (6) Test the new process and (7) Implement the new process and continuous review. The framework shows the analysis from three perspectives: structural, behavioural and process orientation. The framework is illustrated using the business process reengineering project for the "Leave Application System". The results of this BPR project are analyzed from four different BPR perspectives. The cycle time of the reengineered process is reduced by 87.5% compared with the original process and the throughput efficiency is increased by 250%. BPR and IT go hand in hand. IT plays the role of enabler and implementer in BPR projects. On the other hand, the BPR concepts can be applied to the information system development work. The business process oriented implementation of information system helps to highlight the processes in the organization and the information system can be built from a process perspective in alignment with the BPR characteristics instead of the functional perspective. It is believed that this implementation method can bring larger benefits to the organization.

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