A study of potential application of facility management concept to improve traditional property management services

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A study of potential application of facility management concept to improve traditional property management services


Author: Kwan, Yee-man
Title: A study of potential application of facility management concept to improve traditional property management services
Degree: M.Sc.
Year: 2007
Subject: Hong Kong Polytechnic University -- Dissertations.
Real estate management.
Facility management.
Department: Dept. of Building Services Engineering
Pages: ix, 155 p. : ill. (some col.) ; 30 cm.
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b2231920
URI: http://theses.lib.polyu.edu.hk/handle/200/3885
Abstract: The rise and development of Facility Management (FM) as a profession in Hong Kong has been a controversial subject for some of the professional institutes and bodies because they recognized the growing importance of FM and are planning to set up new FM division for their existing professional members and new members. Property Management (PM) is also a growing competitive industry in Hong Kong with building and property management contracts outsourced by the government departments accounting for 23% of the number of contracts in 2006 (Outsourcing Survey conducted by the Efficiency Unit). Up to 74% of private buildings in Hong Kong in 2005 are residential buildings, this study has focused on the FM industry and PM industry with particular reference to the residential property sector. This study also aims to assess how the concept of FM could be applied as a useful strategy for improving the traditional property management industry in Hong Kong. The process of review and planning for improvement is exactly the way we could survive when we meet with new things, new challenges and how we adapt to and overcome them. A case Study approach is used in this study to show the current picture of PM services in residential property and at the same time highlighting the importance and benefits of FM. By using two questionnaire surveys and exploratory interviews with current PM practitioners, this study seeks to identify possible improvement gaps and their priorities for the current PM practices and develop a linkage between FM and PM. Major obstacles and possible barriers to this linkage are also examined. As summarized from the research findings, security and cleaning services are regarded as the most important PM services in residential properties. Further analysis from the result has identified that cleaning service is regarded on the top priority in need for service improvement. From the study, it is understood that the traditional PM service delivery process was heavily rely on service providers and that is the issues which have focused in this study. The survey result has revealed two common issues encountered by PM practitioners: (i) difficulty in making an outsource decision on PM services (ii) difficulty in selecting service providers objectively. Currently, the criteria for selecting service providers is too money sensitive that rely on contract sum. All of the five interviewees and questionnaire survey results supported the view that the FM concept can improve current PM services to achieve better performance. This study finally confirms the importance of increasing public awareness of FM knowledge is critical to the success application of FM concept into the PM industry.

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