| Author: | Wong, Bay |
| Title: | Quest for quality : an empirical study of the quality drive in the Construction Branch of Housing Department |
| Degree: | M.B.A. |
| Year: | 1994 |
| Subject: | Hong Kong. Housing Dept. Construction Branch Building -- Quality control -- Case studies Hong Kong Polytechnic -- Dissertations |
| Department: | Department of Management |
| Pages: | 1 v. (various pagings) : ill. ; 30 cm |
| Language: | English |
| Abstract: | This paper reports on a case study undertaken in the Housing Department on its implementation of a corporate strategy which focuses on improving Quality. The Construction Branch of the Department is committed to improving Quality through the development and implementation of Quality Assurance that complies with ISO 9001. In the report, various quality initiatives taken by the Branch are outlined. Concepts on quality, quality assurance, quality management maturity and total quality are discussed. The drive for quality has triggered off substantial organizational changes to the Branch. New systems and procedures require changes in traditional practices in day to day operations. A survey was conducted on the senior and middle management to obtain their views on the change. Opinion on various aspects of the new system are solitisted such as the Quality Management system, PASS and MASS and Internal and External quality. Views on management understanding of Quality Assurance and quality management maturity are collected as well as staff training needs and Total Quality Management. Implementation problems are identified and discussed. The soft issues and the human resources dimension of quality are highlighted. The need to sustain continuous improvement in quality is emphasised. At the end of the report an approach to further develop quality improvement in the Branch is recommended. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b11525071.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 9.14 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/3959