Enhancing the effectiveness of planning department's information system : the end-users' perspective

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Enhancing the effectiveness of planning department's information system : the end-users' perspective


Author: Chan, Michael Chun-fung
Title: Enhancing the effectiveness of planning department's information system : the end-users' perspective
Degree: M.Sc.
Year: 1994
Subject: City planning -- Data processing -- Evaluation
City planning -- China -- Hong Kong
Hong Kong Polytechnic -- Dissertations
Department: Dept. of Computing
Pages: ix, 101 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1151353
URI: http://theses.lib.polyu.edu.hk/handle/200/3967
Abstract: In order to enhance the financial accountability and to promote an efficient, quality service to the public, the resort to the assistance of information technology has become imperative for the civil service. To bring about the value of IS, the role of end users has grown in their importance. To improve and enhance the effectiveness and efficiency of IS to the organization concerned, there is the requirement of an appropriate management strategy, with the provision of adequate support and backup service for the users. The present study is intended to identify, from the users' perspective, factors that might be systematically related to the success of computing systems in use within a government department. Previous studies have shown that the effectiveness of information systems within an organization could be measured through the level of satisfaction of the users towards the performance of the system, together with the usage pattern on the information system. It is, however, questionable whether the factors including the organizational factors and individual characteristics which have affected the implementation success of end user computing in the private organization are also applicable to the public bodies. Therefore this study is to review the effectiveness of the information system implemented within the Planning Department. In addition, the attributes perceived by the users, together with the management, to be important to the effectiveness of the information system are also identified. Study on the user satisfaction towards information system in the Planning Department, however, reveals that it has not been successful or effective. There is still much room to be improved. However, in examining the relative weighting given by the professionals in the Planning Department to the factor affecting the success of IS in the Department, organizational factors rather than technological issues have been recognized as the critical constraint on computer usage. Nevertheless, there is a difference in opinion between the users and the management in the Planning Department on whether this organizational factor should be internal problem, or external issue beyond the control of the Department itself. Nonetheless, the study has demonstrated the importance of the organizational factor, both internal and external, which should be taken into account in the derivation of an information system strategy for a public organization. It is recommended that the top management of individual government department should get involved in defining and monitoring its own information system policies, and the formulation of its own information system strategy. Each should be given the total responsibility and authority in monitoring the implementation of such strategy. One major conclusion of the study is that in order to enhance the effectiveness of the information system within the public organization, provision of adequate organizational support including training to the users has been more important than individual user characteristics.

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