Effective E-learning strategies and learner interfaces : a study on best practices in online customer technical training for China wireless carriers

Pao Yue-kong Library Electronic Theses Database

Effective E-learning strategies and learner interfaces : a study on best practices in online customer technical training for China wireless carriers

 

Author: Gao, Foshe
Title: Effective E-learning strategies and learner interfaces : a study on best practices in online customer technical training for China wireless carriers
Degree: M.Sc.
Year: 2008
Subject: Hong Kong Polytechnic University -- Dissertations.
Internet in education.
Web-based instruction.
Computer-assisted instruction.
Department: Dept. of Computing
Pages: vii, 130 leaves : ill. ; 30 cm.
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b2240181
URI: http://theses.lib.polyu.edu.hk/handle/200/4097
Abstract: In past several years, corporate training delivery strategies continue to evolve. E-Learning gets accelerated and online training becomes a mainstream delivery vehicle gradually. Since 2002 we have begun to provide technical training courses via e-Learning approaches for our major customer China Mobile (CMCC) and China Unicom (CUTC). A lot of high tech corporations are practicing e-Learning in online customer technical training in China. E-Leaming becomes an essential component of a corporate training program for many companies attempting to achieve their strategic goals and competitive advantages. This dissertation attempts to examine the application of e-Learning in technical training for China wireless carriers (CMCC & CUTC) and explore the best practices in online technical training for them. On the other hands, effective e-Learning strategies and models, e-Learning system development and implementation strategies, learner interface and quality evaluation of e-Learning systems, trends and issues in e-Learning, are reviewed. The application of e-Learning in technical training for China wireless carriers is investigated. The outcomes of the survey reveal that learners always prefer to have some interaction with the trainer to get direct support during their technical training, whereas they also prefer to have the flexibility of taking technical training courses at their own pace and at any time and location offered by the e-Learning mode. The study also found out that most of our customers are willing to take technical theoretical courses via e-Learning. However, since most technical training courses require hands-on exercises, and lab access or virtual lab access, they prefer to take them via blended e-Learning approaches and some traditional methods.

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