To improve the productivity of clerical staff in loans and deposit services department of Chase Manhattan Bank

Pao Yue-kong Library Electronic Theses Database

To improve the productivity of clerical staff in loans and deposit services department of Chase Manhattan Bank

 

Author: Ma, Wai-chong Anthony
Title: To improve the productivity of clerical staff in loans and deposit services department of Chase Manhattan Bank
Degree: M.B.A.
Year: 1994
Subject: Chase Manhattan Bank
Banks and banking -- Labor productivity -- Case studies
Bank employees -- Case studies
Hong Kong Polytechnic -- Dissertations
Department: Dept. of Management
Pages: 1 v. (various pagings) : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1152486
URI: http://theses.lib.polyu.edu.hk/handle/200/4248
Abstract: This project aims to study the productivity of clerical staff in Loans and Deposits Services Department of Chase Manhattan Bank with a view to further improve the productivity by applying a planned Productivity Improvement Program. A set of Attitude Survey Questionnaires was used to collect the staff's attitude towards the bank and their job. Also, the productivity level of the department was measured by a quantitative method before the implementation of the Productivity Improvement Program. Before formulating the Improvement Program, "Servosystem Productivity Model" was selected as the framework for the program. Since the factors described in this model were comprehensive and the interactions with productivity were fully explained, the Productivity Improvement Program were designed based on these factors. These factors included 1)Personal, Peer and Supervisor Reaction, 2)Change, Procedures and Authority, 3)Job Method, Ability and Skill, 4)Quantitative Reward, 5)Qualitative Reward, 6)Effort/Pay Ratio, 7)Measurement of Performance, 8)Communication and Involvements, 9) Working Condition, l0)Supervision Method and 1l)Company Goals. The staff satisfaction and departmental productivity level after the Productivity Improvement Program was measured and demonstrated that the program was effective. Since the Improvement Program was formulated by applying "Servosystem Productivity Model" as the framework, the success in the program ascertained the validity of the model.

Files in this item

Files Size Format
b11524868.pdf 4.757Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

     

Quick Search

Browse

More Information