Service quality of care and attention homes for people with severe intellectual disabilities

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Service quality of care and attention homes for people with severe intellectual disabilities

 

Author: Yan, Chun-ho Albert
Title: Service quality of care and attention homes for people with severe intellectual disabilities
Degree: M.Sc.
Year: 2007
Subject: Hong Kong Polytechnic University -- Dissertations.
Department: Dept. of Rehabilitation Sciences
Pages: xi, 74 leaves : ill. ; 30 cm.
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b2232839
URI: http://theses.lib.polyu.edu.hk/handle/200/4372
Abstract: In Hong Kong, little is known about the quality of service provision of care and attention homes for adults with severe intellectual and / or physical disabilities. This pilot study adopted the qualitative approach aimed at exploring the quality of life of people with severe intellectual disabilities who lived in the care and attention homes. Findings from this study can contribute to the identification, development and evaluation of service of support for people with severe intellectual disabilities in the care and attention homes. As people with severe intellectual disabilities are not able to express their ideas, proxy speakers were recruited for this study. Semi-structural interviews were conducted with 10 professionals and 10 family members of service users of the care and attention homes. All interviews were audio taped and transcribed. Content analysis was adopted for data analysis. Our findings indicated that professionals and family members were satisfied with the quality of service of care and attention homes. Satisfaction discrepancy was found between the professionals and the family members on the QOL domains. Family members concerned about physical well-being and staff turnover rate; while the professionals played attention to another two QOL domains: the emotional support and rights for the service users. There were nine participants from professionals group and two from the family members group indicated frequent communication and in-depth communication were the foundation of emotional support for the service users. Six participants from the professional group and three from the family members group expressed that some staff members did not respect the service users as well as their privacy. Good practices such as rooms for family members and service users lived together within the service unit, best buddies programmes and accident analysis mechanism were identified. Lastly, the staff training on the domain of emotional well-being and rights were suggested to improve the service quality of the care and attention homes.

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