An exploratory study on the supervision functions performed by the superintendents of the residential homes for the elderly

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An exploratory study on the supervision functions performed by the superintendents of the residential homes for the elderly

 

Author: Leung, Yee-mei
Title: An exploratory study on the supervision functions performed by the superintendents of the residential homes for the elderly
Degree: M.A.
Year: 1997
Subject: Old age homes -- China -- Hong Kong -- Administration
Social work with older people -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Applied Social Studies
Pages: 66 leaves ; 31 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1405380
URI: http://theses.lib.polyu.edu.hk/handle/200/44
Abstract: The main purpose of this study is to explore the supervision functions, namely education, support and administration, performed by the superintendents of aged homes to the non-trained welfare workers. A sample of 3 superintendents and 3 welfare workers of aged homes were studied through in-depth structured interviews in December, 1996. Both of the parties were led to present their views on supervision performed / received. It was found that 2 superintendents and all 3 welfare workers performed / received no individual scheduled supervision at all. It was equally interesting to know that all respondents appreciated the significance of educational and support functions than administration function. However, none of the superintendents revealed capability to fulfill the education function especially on the area of casework. To the welfare workers, they reflected that they were unable to obtain any in-put of casework skill and knowledge from their supervisors. And that these related skills and knowledge was the real concern of the welfare workers. Similarly, the lack of individual supervision, engagement of the superintendents in other domain of duties made the support function almost un-achievable. To up-hold control as much as possible, what superintendents tended to do was to exercise administrative-driven supervisory approach to solve the welfare workers' problems in dealing with the conflicts among the residents. The study result is alarming. It leads oneself to realize the loop-holes of the manning structure of the aged home setting in Hong Kong in which only one trained social worker who is the superintendent to lead few non-trained welfare workers. The reality of 'private life in public setting' brings about tremendous conflicts among residents. These conflicts usually rely welfare workers to tackle skillfully. When the training demand is not met, staff burn-out and poor service quality are expected.

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