開誠的力量 : 合作與競爭理論對團隊績效影響之研究

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開誠的力量 : 合作與競爭理論對團隊績效影響之研究

 

Author: 徐達
Xu, Da
Title: 開誠的力量 : 合作與競爭理論對團隊績效影響之研究
Kai cheng de li liang : he zuo yu jing zheng li lun dui tuan dui ji xiao ying xiang zhi yan jiu
The strength of open-mindedness : the effect of cooperation and competition theory on team performance
Degree: D.Mgt.
Year: 2007
Subject: Hong Kong Polytechnic University -- Dissertations.
Teams in the workplace.
Department: Graduate School of Business
Pages: xi, 106 leaves : ill. ; 30 cm.
Language: Chinese
InnoPac Record: http://library.polyu.edu.hk/record=b2257259
URI: http://theses.lib.polyu.edu.hk/handle/200/4411
Abstract: Conflict between market intense competition, resources scarcity and improvement on product quality as well as customer service is the major hindrance for team performance. Cooperation and Competition Theory has probed into the issue of team performance influencing factors from various angles, as team conflict settlement, resources coordination, team innovation, team confidence and relationship between superior and subordinate. However, questions still remain when the theory is applied in China. At present time, Academia has made plenty of experiments to directly proof the existence of positively relationship between trust relationship, resource coordination and team performance. But China, with a history of centralized bureaucratic system deeply rooted in tradition, is now operating on the socialist market economy institution of government's macro-regulation and control and market regulation combination. Would it be possible for its enterprises, especially state-owned enterprises, to adopt the cooperative relations oriented open discussion to coordinate internal conflict for customer service thereby improving team performance? In accordance with Cooperation and Competition Theory, how do cooperative goal, competitive goal and independent goal working on open-mind discussion as the solution to problems? Does open-mind discussion solution definitely have a positive correlation to team performance? How does Collaboration oriented relation contribute to team work, and how to build a cooperation oriented relation? The answer is still out there. Besides, instead of concrete measures, Cooperation and Competition Theory only gives directional suggestion for teams large or small. However, with the quantitative analysis to the cases of China Mobile, Guizhou company, "10086" call center staff, this essay verified the theory's applicability in China's state-owned enterprises in the efficient team building. It also investigated the Collaboration oriented target's impact on team performance in large state-owned enterprise and the way to establish a cooperation oriented relation. On the background of literature summarizing and Dean Tjosvold's Cooperation and Competition Theory as the framework, the essay is conducted a research with questionnaires on 10086 call center, and processes the data with factor analysis, reliability analysis, correlation analysis and structural equation analysis to get the conclusion. The research found that cooperation oriented target is helpful to constructive debate. On the contrary, competition oriented target is detrimental to constructive debate. The correlation between Independent target and constructive debate is statistically nonsignificant. Correlation constructive is helpful to team's relationship performance and task performance. Academically, this research adopted a combination method by standard research and empirical studies, demonstrated Cooperation and Competition Theory with advanced statistical analysis techniques, and expanded research fields of Cooperation and Competition Theory. In practical applications, this research applied Cooperation and Competition Theory to the enterprise management to solve the practical problems, with the proper use of theories from organization behavior, applied psychology, sociology and management studies, which is quite useful for enterprise management level.

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