The development and practice of Computerized Maintenance Management System (CMMS) at grade A office building of Hong Kong

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The development and practice of Computerized Maintenance Management System (CMMS) at grade A office building of Hong Kong


Author: Chan, Chi-wai Ricky
Title: The development and practice of Computerized Maintenance Management System (CMMS) at grade A office building of Hong Kong
Degree: M.Sc.
Year: 2001
Subject: Office buildings -- China -- Hong Kong
Facility management -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Building Services Engineering
Pages: 112 leaves : ill. ; 30 cm
Language: English
InnoPac Record:
Abstract: The purposes of this study were to identify the significant factors influencing the decision making process of applying the CMMS, investigate the benefits and problem encountered by the CMMS current users and to understand what the non-user expected the CMMS to achieve. The research begins with a brief introduction of maintenance management procedure of Office Building in Hong Kong. The topic covered the type of maintenance management used in Grade A, B & C Office Building. Follow by a general understanding the core function and the advantages of CMMS and discuss the difference between the traditional type and computerized maintenance management system. In Chapter 5,6 and 7, the contents give the outlook and critical factors in considering the planning and selection, implementation of CMMS. In addition, issue will be discussed the reasons why CMMS fails and the ways in success implementation of CMMS and the future trends of CMMS. According to the initial study of literature and the information gathered from the discussions with four maintenance person-in-charge of Grade A office buildings, a questionnaire was generated for information collected A survey was conducted among the maintenance personnel of 40 property management companies which are managing 60 percent of the Grade A office buildings in Hong Kong. A total of 17 companies which represented a response rate 42.5 percent had replied with answers and comments. Based on the analysis of the findings, factors which had significantly affected the development of CMMS were identified. The attitude of building owners, the organization culture, the cost implication, justification on cost and benefits, facilities manager afraid of failure and the limited qualified vendors in Hong Kong are the keys elements that facility managers required to consider as resistance to implement on CMMS. On the other hand, information technology revolution, customer services, the cost and the new technology, best practice and the benchmark are the driving forces to implement the CMMS in the 21st Century. Finally, some remarks on CMMS application were discussed.

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