Assessing the perceived impact on organization performance of continuous quality improvement at a district hospital

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Assessing the perceived impact on organization performance of continuous quality improvement at a district hospital

 

Author: Chui, Yeuk-ping Maria
Title: Assessing the perceived impact on organization performance of continuous quality improvement at a district hospital
Degree: M.Sc.
Year: 1998
Subject: Public hospitals -- China -- Hong Kong -- Administration -- Case studies
Health services administration -- China -- Hong Kong -- Case studies
Medical care -- China -- Hong Kong -- Quality control -- Case studies
Total quality management -- China -- Hong Kong -- Case studies
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: iii, 100 leaves : ill. (some col.) ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1446516
URI: http://theses.lib.polyu.edu.hk/handle/200/4660
Abstract: There has been rising interest in the application of continuous quality improvement (CQI) approach in health care organizations. To many health care administrators, the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better staff morale, and lower cost service delivery. The study explores the relationships among organizational culture, quality improvement processes and selected performance outcomes of continuous quality improvement. Questionnaires were sent out to a purposive sample of 225 professional staff (excluding doctors) at a 725-beds district rehabilitation hospital. 115 completed questionnaires were returned. Data analysis showed no statistical significant relationship between organizational culture and quality improvement implementation; nor between quality improvement implementation and performance outcomes. Yet, the descriptive data were evidenced of the efforts in quality improvement implementation. Staff perceptions of impact of CQI were mostly positive. Adoption of key concepts, such as data-driven, staff empowerment, customer-focused, were demonstrated. The findings serve as a helpful baseline for the hospital management to make progress in the use of CQI approach to improve quality of care and services. In the future, longer longitudinal study is required to observe the full power of quality improvement, and the role of culture as an independent variable that leads to improve performance. The limitations of the research are delineated.

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