The influence of work-related role stressors on job satisfaction of the staff members in a Hong Kong university

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The influence of work-related role stressors on job satisfaction of the staff members in a Hong Kong university

 

Author: Lee, Wai-kee Grace
Title: The influence of work-related role stressors on job satisfaction of the staff members in a Hong Kong university
Degree: M.Sc.
Year: 2000
Subject: Hong Kong Polytechnic University -- Employees
Job stress -- China -- Hong Kong -- Case studies
Job satisfaction -- China -- Hong Kong -- Case studies
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: ix, 80 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1568942
URI: http://theses.lib.polyu.edu.hk/handle/200/4720
Abstract: The 21st century is an era of change. Organizational changes emerge everywhere which are characterized by competitive change, a de-emphasis on jobs as way of organizing, an emphasis on an individual's portfolio of knowledge, skills, and abilities, and an effort to leverage technology to the maximum. The underlying processes driving this new organizational reality account for the restructuring, reengineering, downsizing and privatization initiatives. These processes have dramatic effects on individual lives and are among the contemporary forces causing stress for people in organizations (Quick et al., 1997). The main purpose of this study is to identify the impact of five work-related role stressors, namely role ambiguity, role conflict, role overload, role novelty and role discretion, on job satisfaction on both academic and administrative staff members of The Hong Kong Polytechnic University (PolyU). A quantitative approach was used in this study. A survey was conducted in PolyU and 266 completed questionnaires were used for data analysis. Cronbach's alpha was employed to test the internal reliability of the items of the scaled variables. Correlation coefficients and multiple regression were used to analyze the data. Results showed that four out of the five role stressors being studied, i.e. role ambiguity, role conflict, role overload and role discretion, were significant predictors of job satisfaction. The sign of relationship between the four stressors and job satisfaction has been consistent with the results of previous research. Implications for managers are discussed based on these results.

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