Re-engineering of the carrier service division

Pao Yue-kong Library Electronic Theses Database

Re-engineering of the carrier service division

 

Author: Leung, Yu-kin Oliver
Title: Re-engineering of the carrier service division
Degree: M.B.A.
Year: 1996
Subject: Air conditioning equipment industry -- China -- Hong Kong -- Management
Reengineering (Management)
Carrier Hong Kong Ltd
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: vii, 89, [39] leaves ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1240502
URI: http://theses.lib.polyu.edu.hk/handle/200/4723
Abstract: Rapid changes of the external and internal environments, inclusive of the competitive pressures in all industries coupled with the pace of the technological change and the increasing importance of customer satisfaction would create a competitive challenge to all companies for their continued survival and prosperity, which depends on their ability to implement re-engineering positively. In this project, a research study for the Carrier Service Division of Carrier Hong Kong Limited will be conducted to analyze how the forces from the environment accelerate the need of re-engineering. The famous Likert's systems will be applied as the methodology to develop questionnaires for this project. Through the survey by conducting structured interviews with staff, the problems in the organization will be assessed. Finally an effective and comprehensive re-engineering process and a strategic plan will be recommended for the Carrier Service Division.

Files in this item

Files Size Format
b12405024.pdf 3.289Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

     

Quick Search

Browse

More Information