The conflict management style of staff nurses in a Hong Kong hospital setting

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The conflict management style of staff nurses in a Hong Kong hospital setting

 

Author: Lee, May-yee, Linda
Title: The conflict management style of staff nurses in a Hong Kong hospital setting
Degree: M.Sc.
Year: 1998
Subject: Nurses -- China -- Hong Kong -- Case studies
Conflict management -- China -- Hong Kong -- Case studies
Organizational behavior -- China -- Hong Kong -- Case studies
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: i, 80 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1425887
URI: http://theses.lib.polyu.edu.hk/handle/200/502
Abstract: Conflict is inevitable in organizations. Whether the effect of conflict is good or bad depends on the strategies used to deal with it. Conflict that is not identified, understood and managed effectively can lead to inefficient use of organizational resources, stress on the conflicting parties, and misdirection of the energies of those affected by the conflict situation. On the other hand, conflict that is effectively managed can enhance individual, group, organizational effectiveness, and generally increased creativity and innovation, a rethinking of goals and practices, and a better informed work group. Therefore, conflict management has been considered an essential aspect of organizational life. There is a large amount of narrative literature about the nature and sources of conflict but few studies examine how conflict is managed by nurses in workplace. This study presents a review of some aspects of conflict and its management and specifically investigates the conflict management style of staff nurses in superior-subordinate dyads in the hospital setting. The results indicate that integrating is the most commonly used conflict management strategy, conflict management styles are the predictors of employees' job satisfaction. Besides, analysis suggests that for conflicts to be managed functionally, no particular style is fixed but one style may be more appropriate than another depending upon the situation. Thus, organization participants should learn the various styles of handing interpersonal conflict to deal with different conflict situations effectively.

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