A model for the design & development of TQM and MRPII integration

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A model for the design & development of TQM and MRPII integration


Author: Chau, Ka-yin.
Title: A model for the design & development of TQM and MRPII integration
Degree: M.Sc.
Year: 1998
Subject: Total quality management.
Manufacturing resource planning.
Information technology -- Management.
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: xii, 122 leaves : ill. ; 30 cm.
OneSearch: https://www.lib.polyu.edu.hk/bib/b1446592
URI: http://theses.lib.polyu.edu.hk/handle/200/5373
Abstract: Total Quality Management (TQM) is a comprehensive management philosophy, which entails the total and company-wide effort to achieve customer satisfaction. Numerous studies have shown that TQM is a successful management tool which can bring about wide ranging benefits, such as improved profitability, higher productivity and greater customer satisfaction. However, the design and development attached to the concept of TQM with information technology (IT) in the manufacturing industry has seldom been explored. Both TQM and the application of IT ultimately share the same goal: both are tools, which can improve the organization's position in meeting the challenges in today's increasingly global and competitive marketplace. This study attempts to integrate Material Resource Planning (MRPII), an application of IT, which is widely used in the manufacturing industry for its planning and scheduling capabilities with TQM. The aim is to bring together the individual benefits of these two tools while compensating for each other's weaknesses. Integrated DEFination Method (IDEF), a modeling method is used to show the path of integration. In order to verify the feasibility of the model, it was implemented into Wong's Circuits Ltd., a Printed Circuit Board (PCB) factory. In addition, a detailed roadmap is developed to guide the implementation. It was found that MRPII can be effectively integrated with TQM. As shown in the implementation of the proposed model in Wong's Circuits Ltd., it helped to alleviate problems, including under-utilization of capacity, poor quality, high scrap rate and long lead-time.

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